How to Order From Mr Pools Inc or Mr Pools and More

You can order from Mr. Pools in any of the following ways:

• Using our online store 24 hours a day, 7 days a week

• Questions? Call us 330-225-7665 weekdays, 10 AM – 5 PM

​

Processing and Delivery Information

Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by three or four days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be provided upon request. Mr. Pools is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.

​

Shipping Methods and Costs

48 Contiguous United States Ground (normally 2 – 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, Mr Pools does not offer any expedited shipping options. Shipping is free on all orders and are shipped directly to our retail store for instore pickup. Handling fees for orders placed on this site are based on the dollar value of the total order.

​

Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery.

Outside of the 48 Contiguous United States

At this time, Mr. Pools does not ship goods to Alaska, Hawaii or any foreign country.

​

Buy Online, In-store Pickup services

Most orders will be ready for pick up within four hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability. You will need to bring the following to the store:

• A government-issued photo ID

• The Credit Card used to make the purchase

​

Shipping Rules and Restrictions

Allow 1 – 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at Sales@Mrpoolsinc.com, if you have any questions.

​

Return Information

Mr Pools offers its customers convenient payment options. Visa, MasterCard, American Express and Discover are accepted forms of payment via the web store. If you do not wish to pay via the secure web store, you may send a check or money order to the following address along with your order:

​

Mr. Pools and More

Attn: Sales
607 Marks Road.
Valley City, Ohio 44280

​

Shipments using a Money Order or a personal check will be delayed for an additional 5 days to allow the payment to clear.

​

Method Of Payment

​

If you are not completely satisfied with your order, you may return it. The following terms and conditions apply:

​

• All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by e-mailing Sales@mrpoolsinc.com

• All products must be returned in new condition in the original packaging.

• Certain products are not returnable. Please contact us for details.

• A Minimum 20% re-stocking fee applies to all returns.

• We are unable to credit you for any shipping or handling charges.

​

Special Order Policy

SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty, or any other cause beyond the control of the seller. ALL SALES ARE FINAL - NO REFUNDS. ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL. A minimum fee of 40% of the purchase price will be assessed (re-stocking fee) on management approved returns, exchanges, or cancellations. Buyer assumes all risks associated with transportation of merchandise picked up. Seller makes no warranty beyond any written description itemized by the manufacturer. Seller will assist the buyer in the exercise of all manufacture warranties it will be determined by manufacture if item is to be repaired or replaced.

​

ITEMS THAT ARE ALL SALES ARE FINAL

No Refunds, Returns or Exchange on:

​

• Any electrical components

• Any chemical products

• Any special order products

• Any product not stocked in store

All Refunds will be issued in store credit NO CASH REFUNDS
 

Any and all refunds, or exchanges are subject to management approval with submittal of original receipt.

All defective items must be exchanged or replaced within 10 days from purchase. After 10 days only manufacture warranty applies

​

Refused Order

Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee.

​

Typographical Errors

If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.

​

Canceled Orders

Please confirm items and quantities before finalizing your order. Orders can not be canceled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.

​

Liability

Back orders will automatically be shipped when the product is back in stock unless otherwise canceled by the customer.

​

Back Orders

We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.